Frequently Asked Questions
With the benefit of our past experiences, we have made an effort to anticipate your billing concerns. We have compiled a list of the most Frequently Asked Questions.
Q: HOW DOES MITCH’S GYM PROCESS BILLING?
A: Your membership dues and club account charges are billed electronically on the 25th of each month to your credit card or debit account as indicated in section E: Authorization Agreement – section of your membership agreement.
Q: WHAT AM I BEING BILLED FOR?
A: Monthly billing on the 25th of each month includes your membership fees for the upcoming month. Billing on the 1st of the month is for any active Mitch’s Express Accounts. These charges include any miscellaneous items you charged to your club account between the 1st and last days of the previous month. (This can include pro-shop merchandise, supplements, drinks, bars, etc.)
Q: WHAT IS A MEMBERSHIP CHANGE?
A: A membership change is an update in status or record.
Membership status changes include:
Adding a member to your account.
Placing an account on freeze.
Credit Card or Checking account changes.
Membership record changes include:
Changes in contact information (phone numbers, email, etc…)
Notifying us promptly of any of the above changes or updates will allow us to serve you more accurately and with greater efficiency.
Q: WHEN AND HOW DO I NEED TO SUBMIT ANY MEMBERSHIP STATUS OR RECORD CHANGES?
A: We require 30-Day Written Notification to process any membership status change. All status changes require that the member be present to fill out and sign the proper paperwork. Please contact Membership Services for any further clarification.
Any record changes may be facilitated by phone or via email. You may contact one of our membership representatives or the billing department and we will be happy to assist you.
Q: WHAT IS A MEMBERSHIP “FREEZE”?
A: Mitch’s Market Street Gym allows you to put your membership on hold for medical or non-medical reasons.
To put your account on freeze for non-medical reasons we require 15-Day notice. Members may freeze the Memberships for non-medical reasons in increments of one (1) month, for a total of three (3) months per twelve (12) month term at a cost of ten dollars ($10) per freeze period. The freeze months are in addition to the Member’s established payment obligation.
If you are not able to use the club for medical reasons, we can put your account on medical freeze. We require a doctor’s note and 15 days notice to process a medical freeze. Once we receive a doctor’s note we will waive any administrative fees and inactivate dues moving forward from the day we receive written notification. Your medical freeze will automatically run for the period your doctor has requested, however there is a maximum of six months for medical freezes.
In cases of medical and non-medical freezes, a courtesy reactivation notice will be sent to you 30 days before your membership is set to reactivate. You must inform us in writing if you are not ready to return to the club at that time.
To Request a Freeze on your membership, please click on the following link to generate
a Request To Freeze Form or contact the gym directly either in person or by calling our Member Services Department @ 610-918-2900.
Q: HOW DO I GO ABOUT CANCELLING MY MEMBERSHIP?
A: Member or his/her legal representative may cancel the Membership Agreement if Member (a) dies;
(b) becomes disabled such that Member is precluded from using one-third or more of the facilities for a period of six months or more, provided that such disability is verified by a physician; (c) Member moves his/her primary residence more than 25 miles from Mitch’s Market Street Gym; (d) Member is beyond the original agreement term and is on a month – month status.
Cancellations must be done in writing as follows:
Member shall notify MMSG of a cancellation in writing, indicating the reason for cancellation and verification thereof, as necessary, by certified mail, return receipt requested to MMSG Membership Services PO Box 362 West Chester, PA 19381. Member’s electronic funds transfer agreement will be canceled within 30 days of receipt of such notice of cancellation. Please note that non-use of the facility does not constitute a cancellation. You are responsible for monitoring your attendance and for cancelling your membership if you do not wish to remain a member.
Q: CAN MITCH’S GYM PROVIDE RECEIPTS FOR INSURANCE REIMBURSEMENT PURPOSES?
A: Yes. Your statement can act as one type of documentation. If you need further documentation of your account’s current or past payments we can provide you with duplicate statements, an account history, or a letter verifying your membership. Please stop at the front desk and fill out the appropriate request form or follow this link (Insurance-Receipt-Request Form) to have an electronic copy sent to you.. Your documentation should be provided within 48 hours and will be emailed to the address on file or you can request that the documentation be left for you to be picked up at the front desk.
Q: HOW DO I CONTACT THE BILLING DEPARTMENT?
A: The Billing office is open Monday through Friday from 9am to 5pm.
A: Out of respect for your privacy, the following explains our practices with respect to collection, disclosure and use of personal information provided to us in connection with your use of the Mitch’s Market Street Gym.
Use of Information
Any personal information received in connection with your use of our facility will be used for the sole purpose of helping you to succeed at Mitch’s Gym and to keep you informed of programs, services or events designed to improve your quality of life.
In the interests of efficiency, ecology and economy, we are striving to communicate with our members electronically, rather than through conventional mailings. If available, we will be collecting every member’s e-mail address to accomplish these goals. Mitch’s Gym will not disclose or sell your email address or any of your other personal information to any other person or organization, except in the event of a medical emergency or if required by law. Should you receive any unwanted e-mail from Mitch’s Gym, you may opt out of our e-mail communication in part or in total at any time by giving Mitch’s Gym written or electronic notice of your decision to opt out. In that event, should we need to reach you with critical information or items of interest, we will contact you instead by telephone or regular mail.
If you have a question or concern and are in the club, see reception and we will be happy to send a Membership Services Representative to help you in person. We can also be contacted via phone at 610.918.2900 or email at email@example.com.